NFCTech Fitness Private Limited ("Fittbot," "Fittbot Business," "we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you interact with our mobile applications ("Fittbot" and "Fittbot Business"), website ("Website"), and related services ("Services"). By using our Services, you agree to this Privacy Policy. If you do not agree, please refrain from using our Services.
Transparency in Data Handling
We aim to be transparent about:
- How and why we collect, store, share, and use your data based on your interactions with us.
- The rights you have to control your data.
Key Highlights
- This Privacy Policy governs your relationship with Fittbot, operated by NFCTech Fitness Private Limited, a company registered in India.
- Your data relationship with Fittbot depends on how you interact with us:
- Visitor: Someone who browses our Website (https://www.fittbot.com).
- Registered User: Someone who creates an account to access our Services.
- The type of data we collect and its purpose vary based on whether you are a Visitor or a Registered User.
- This Privacy Policy applies to all Services offered via our Website, App, or associated platforms.
- This policy should be read alongside our Terms of Service.
- We explain your rights regarding your data and how you can exercise them.
- If you have any concerns, you can contact our Grievance Officer at support@fittbot.com.
1. Type of Users: Registered User
Data We Collect
We collect the following types of personal data depending on your interactions:
- Personal Identification Data: Name, email, phone number, age, gender, and mailing address.
- Health and Fitness Data: Height, weight, medical conditions, fitness goals, and lifestyle preferences.
- Payment Data: Credit/debit card details and transaction history (Fittbot only, as Fittbot Business is free).
- Communication Data: Information you provide when you contact us or participate in surveys, promotions, or feedback.
- Location Data: Real-time GPS location data for gym attendance tracking purposes.
- Photo Data: Photos uploaded for the transformation journey feature will be stored only on the user's device and not on our database.
- Profile Picture (Optional): Users can upload their own display picture (DP) or choose from pre-designed avatars. If a user opts to upload a DP, it will be stored in our database, and they can delete it at any time.
Why We Collect Your Data
We process your data for the following purposes:
- Account Registration: To create and manage your account.
- Personalized Experience: To deliver customized content.
- Health & Fitness Tracking: To monitor and provide insights on your fitness progress.
- Device Management: To track login activity across multiple devices.
- Tailored Diet & Training Plans: To generate personalized fitness and nutrition recommendations.
- Payments (Fittbot Only):
- To process payments for our Services.
- Payment processing is managed by authorized third-party providers.
- Customer Support:
- To respond to your inquiries, complaints, and requests.
- To provide assistance and troubleshooting.
- Communication: To keep you updated on offers, promotions, policies, and service-related updates.
- Enhanced User Experience:
- To develop and improve our features and services.
- To analyze usage trends and optimize our platform.
- Legal & Security Compliance:
- To assist law enforcement or public safety investigations.
- To prevent fraudulent activities and comply with legal obligations.
- Marketing (With Consent): To send newsletters, promotions, and service-related updates.
- Gym Data Access (Fittbot Business): Gym owners can access data of their registered gym members only.
Sensitive Data Processing
We may collect health-related or other sensitive data only with your explicit consent. You may withdraw your consent at any time by contacting us at support@fittbot.com.
2. Sharing Your Data
We do not sell your personal data. However, we may share it with:
- Service Providers: Trusted third parties assisting in payments, analytics, and hosting.
- Service Providers: Trusted third parties assisting in payments, analytics, and hosting.
- Legal Authorities: When required by law or legal requests.
- Business Transfers: In case of mergers, acquisitions, or restructuring.
3. Data Security
We implement industry-standard security measures, including encryption and secure servers, to safeguard your information. However, no system is entirely secure, and we cannot guarantee absolute security.
4. Your Rights and Choices
- Right to Access & Correction: Request access to or correction of your personal data.
- Right to Data Portability: Receive a copy of your data in a machine-readable format.
- Right to Erasure: Request deletion of your personal data, subject to legal obligations.
- Right to Withdraw Consent: Withdraw your consent for specific data processing.
- Right to Object: Object to the use of your data, particularly for direct marketing.
To exercise your rights, contact us at support@fittbot.com.
5. Data Retention
We retain your data only as long as necessary for service provision, legal compliance, and dispute resolution. Upon account termination, data may be retained for legal and operational purposes for a limited period.
6. Gym Owners' Responsibilities & Restrictions (Fittbot Business)
Responsibilities:
- Gym owners can manage member data for service delivery.
- Gym owners can post updates, fitness tips, promotions, and content to their gym's community page.
- Gym owners must maintain a professional relationship with clients.
- If a gym owner misuses client data, members can report it to support@fittbot.com.
Restrictions:
Gym owners and their representatives are strictly prohibited from:
- Sharing or selling user data without consent.
- Posting inappropriate or harmful content.
- Attempting unauthorized access to Fittbot services.
7. Children's Privacy
Our Services are not intended for individuals under 18. If we discover that a minor has provided personal data, we will delete it. Parents or guardians can contact us for data removal requests.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Continued use of our Services after updates constitutes acceptance of the revised policy.