This policy outlines the terms for cancellations and refunds related to Fittbot subscriptions. By subscribing to our services, you agree to these terms. Please read this policy carefully to understand your rights and responsibilities regarding cancellations and refunds.
Key Highlights
- Monthly subscriptions can be cancelled within 24 hours for a refund
- Multi-month plans are refundable if cancelled within the first 7 days
- Trial plans are not eligible for refunds
- Subscriptions automatically renew unless cancelled 24 hours before renewal
- Refunds are processed through the original payment method
- Billing disputes must be reported within 30 days
1. Cancellation Policy
Subscription-Based Services
- Fittbot will transition to a subscription-based model for gym-related services.
- Users can cancel their subscription at any time through the Fittbot app settings or their respective app store (Google Play or Apple App Store).
Refund Eligibility
- Monthly Plans: Can be cancelled within 24 hours of the subscription date for a refund.
- Multi-Month Plans: Eligible for a refund if cancelled within the first 7 days.
- Trial Plans: Not eligible for refunds.
Billing & Payment Information
- Subscriptions are billed automatically unless cancelled at least 24 hours before the renewal date.
- Payments for upgrades and in-app purchases are processed through Google Play or Apple App Store.
- Users must ensure their billing details (email, phone, payment information) are up to date.
Billing Disputes
Any billing discrepancies must be reported to Fittbot within 30 days of the charge appearing on the user's statement. Failure to do so waives the right to dispute.
2. Refund Policy
Refund Criteria
Refunds may be issued under the following circumstances:
- A confirmed service failure, as verified by the Fittbot support team.
- Cancellation requests made within the eligible refund window.
Refund Processing
- Refunds are processed using the original payment method.
- Processing time: Up to 30 days from the cancellation date.
Exclusions
- No refunds will be granted for cases of unprofessional behavior or violation of Fittbot's terms.
- Refund requests beyond the specified time frame will not be considered.
3. Disclaimer
Fittbot reserves the right to reject refund or cancellation requests in cases of:
- Violation of terms and conditions.
- Inappropriate conduct during the subscription period.